Board of Directors

Mr. Bhalla, recognized for being an important business leader in the customer experience industry, has demonstrated, throughout his professional career, his ability to generate value thanks to a strategy focused on innovation that is also results-oriented. During over 20 years of experience in this sector, he has worked for companies all over the world, including: India, US, Canada and Europe.

Before his arrival at Atento as a board director, Mr. Bhalla held the position of CEO at the Minacs Group, a company that was later acquired by Concentrix (an American customer experience firm based in California) where he held the position of Senior Vice President Emerging Business. Previously, he held the position of COO in companies such as RSM McGladrey FPO and iCall India, in his native country.

In recent years, prior to joining Atento, Mr. Bhalla has worked as investor and board director at companies such as Support Ninja, Voicegain and Venture X, where, thanks to his contribution in improving business models, he has brought about a notable improvement in results..

Mr. Dimitrius has more than 20 years’ experience in the technology and business services sectors where he has led sales, after-sales and operations functions for multinational companies such as Avaya, Ericsson, Nokia, Siemens, Genesys Prime and Contax. Most recently he served as Vice President of Operations for Mutant, formerly Genesys Prime, a leading provider of digital customer experience solutions in Brazil. Prior to joining Mutant, Dimitrius served as Atento Global Commercial Director and Brazil Multisector Director from 2015 to 2017. Dimitrius has a degree in electrical engineering from Universidade de Mogi das Cruzes in Brazil. He also has a specialization in building and leading customer-centric organizations from Harvard Business School, as well as an MBA in Marketing from ESPM School of Advertising and Marketing, with a specialization in Leadership from the São Paulo Business School.

Mr. John is operationally focused CFO with extensive public company experience. He built a dynamic finance team to support the organic and inorganic growth of a company helping to grow the business towards $2Bn in annual revenues. The company grew adjusted operating income from 5.8% in 2013 to 8.6% in 2021. Played a pivotal leadership role in the sale of the company to a major competitor for $2.2bn in 2021 achieving an exit price of $54 a share, a 300% share price increase over tenure as CFO.

John received a Bachelor of Science Accounting and Computer Science from University Of Dundee in 1988, and Certified and Chartered Accountant by FCCA in 1991.

Mr. Mark Nelson-Smith has more than 25 years of experience and has delivered impressive results in corporate finance throughout his professional career. Before joining Atento, Mark Nelson-Smith served as Non-Executive Director of ED&F Man, Cell C, Invitel and Primacom, among others. He also brings over a decade of experience working in corporate finance for UBS Investment Bank.

Mr. Timothy joined Aquiline in 2019 and serves as partner and head of Aquiline’s credit team. Prior to joining the firm, he was a Managing Director at Tennenbaum Capital Partners since 2008, where he invested across the capital structure in liquid and illiquid credit, stressed and special situations, distressed securities and private equity transactions. Prior to joining Tennenbaum, he spent two years with Macquarie Capital in Toronto, Canada investing in private equity transactions for the Macquarie Global Opportunities Fund and other Macquarie managed funds and four years at RBC Capital Markets working in both the mergers & acquisitions and global leveraged & Syndicated finance groups. He started his career at Royal Bank of Canada in the credit risk analysis group managing bank exposure to corporate loans.